Frequently Asked Questions
Welcome to co444's FAQ Page
Bonuses, deposits, account security or responsible gambling — find clear and simple answers to any question about co444 right here.
Whether you are new or returning after joining co444, everyone has questions. On this page we have organised the most frequently asked questions from players in Bangladesh into five categories: responsible gambling, account security, welcome bonus, deposit questions and account questions. Click on any question below to see the full answer. If you cannot find what you are looking for, you can reach us via our 24/7 live chat or email.
Answers to Your Questions
Responsible Gambling
Some common signs are — spending money beyond your budget, repeatedly playing to recover losses, prioritising gambling over family or work, being unable to stop even when you try, and hiding financial problems. If you notice even one of these signs in yourself, seek help immediately.
co444's support team is available 24 hours a day, seven days a week. Contact us via live chat or at [email protected] and we will advise you on responsible gambling and help you take the necessary steps. Your privacy is fully protected.
Yes, at co444 you can set your own daily, weekly or monthly deposit limit. Once a limit is active, you will not be able to deposit beyond the specified amount. A waiting period applies before a limit can be increased, but reducing a limit takes effect immediately.
A cooling-off is a temporary break — your account can be suspended for a few days or weeks. Self-exclusion is longer-term — from a few months to an indefinite period. To activate either, send an email to [email protected] or make a request via live chat; our team will act promptly.
co444 is for players aged 21 and above only. Creating or using an account by minors is strictly prohibited. If there is any doubt during age verification, we may request additional information at any time and have the right to suspend an account until verification is complete.
Account Security
Yes, co444 uses the highest standard SSL encryption technology. Your personal information, transaction details and payment data are always transmitted through encrypted channels. No personal information is shared with third parties. Our security systems are monitored around the clock.
Change your password immediately and notify us at [email protected] or via live chat. Our security team can quickly lock the account temporarily, review the login history and take the necessary steps. Do not delay in getting in touch.
OTPs and mobile banking PINs are entirely personal — not even any co444 staff member will ever ask for them. If anyone asks for this information, it is certainly an attempt at fraud. Sharing this information can put both your money and your account at risk.
Always make sure you are playing from the co444.lat address. Check for the lock icon in your browser's address bar. Be cautious of fake sites created with slight spelling differences (such as co444.net, co-444.lat). If in doubt, verify with [email protected] before entering any personal information.
An ideal password should be at least 12 characters long, combining uppercase and lowercase letters, numbers and special characters (@, #, ! etc.). Avoid simple passwords such as your date of birth, name or "123456". Use a separate, unique password at co444 that is used only for this site.
Welcome Bonus
No, the welcome bonus applies only once per player — at the time of the first deposit. Attempting to claim the bonus by opening multiple accounts is a violation of co444's rules and all associated accounts may be closed in such cases.
Slots, fishing games and card games are generally included in the wagering count, though the contribution rate may differ for each game. Some games contribute less towards completing the wagering requirement. Check our terms and conditions page for the latest list or ask via live chat.
Yes, you can cancel a bonus at any time, but once cancelled all winnings earned from the bonus will also be forfeited. Only the funds you deposited yourself will remain. Contact the support team to cancel a bonus.
The bonus has a set expiry period — if the wagering requirement is not met within this time, the bonus and any winnings earned from it will be cancelled. Read the applicable terms carefully when claiming the bonus, or ask via live chat, to find out the exact expiry period.
co444's welcome bonus is 200% of your first deposit, up to a maximum of ৳20,000. For example: deposit ৳1,000 and you will receive ৳2,000 in bonus, giving a total balance of ৳3,000. The wagering requirement is only 25 times the bonus amount — meaning ৳50,000 in bets for a ৳2,000 bonus.
Deposit Questions
Log in to your co444 account, go to the cashier section and select Nagad as the deposit option. Enter the amount (minimum ৳500), then make the payment to the provided Nagad number using your app or USSD. Your balance will be updated shortly after the transaction is complete.
Deposits via bKash are generally processed within a few minutes. Select bKash from the cashier, enter the amount, follow the instructions and complete the payment. There may be a slight delay during busy periods; if it takes more than 15 minutes, let us know via live chat.
co444 does not charge any additional fee for deposits. However, your mobile banking service (bKash, Nagad, Rocket) or bank may apply their own transfer charges, which are entirely governed by their own policies. It is a good idea to check your payment provider's fee structure before depositing.
The minimum deposit at co444 is ৳500, and this applies equally across all payment methods — bKash, Nagad, Rocket and bank transfer. The minimum withdrawal amount is ৳800 and processing time is generally 10–45 minutes.
Yes, both Rocket and bank transfer are accepted at co444. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank and Islami Bank are generally supported. Check the cashier page for the correct bank details.
Account Questions
A username must generally be between 4 and 20 characters and may only use letters, numbers and underscores (_). A password must be at least 8 characters long and must include an uppercase letter, a lowercase letter and a number. The correct guidelines will be shown during registration.
No, only one account per person is permitted. If the same person operates multiple accounts, those accounts may be closed and balances forfeited. Logging in from multiple accounts on the same device or IP address may also trigger an alert.
When logging in from a new device, co444 may take a verification step for security purposes — such as sending a code to your registered mobile. This is done to keep your account secure. Once you enter the code and sign in, you can start playing normally.
Click the "Forgot password" option on the login page. Enter your registered email address or mobile number and a reset link or code will be sent to you. Use the code to set a new password. If you have trouble, contact us directly via live chat or at [email protected].
Identity verification is necessary for security — it ensures the right person is managing the account and that funds reach the correct owner. Typically a photo of your National ID (NID) or passport and a recent selfie are required. Ask via live chat to confirm the exact list of required documents.
Still Have Questions?
Our support team is available seven days a week, twenty-four hours a day in both Bengali and English. Get in touch through any of the options below.
Live Chat — Available 24/7
Email Support